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Job Duties and Responsibilities

Contract management

• Lead all the contractual negotiations of each account (labor, material, etc) in order to reinforce the agreed terms.

• Be the focal point of contact for every contractual interaction with the external and internal customers.

• Guarantee the contractual proficiency of each team member.

• Create the exhibits of each maintenance visit, validating the commercial terms of labor and materials.

• Continuously gather commercials areas of improvement of each account by collectively interacting with the customer and each area within the company.

• Validate the invoicing process in order to:

o Guarantee accuracy and timeliness of labor billing in accordance with agreed commercial terms.

o Guarantee through continuous monitoring and customer follow up the timeliness of the labor authorization process.

o Continuously seek for technological solutions that enable a timely and accurate invoicing process.

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· Customer Relationship management

• Be the focal point of contact with the customer for all the non-technical affairs.

• Be the business leader of each visit by centralizing the key performance parameters and negotiations with the customer.

• Lead the performance review board of each account.

• Host pre and post induction meetings for every account. Registering and tracking to completion all the action items of both parties.

• Record the historical data of each visit.

• Performs data analysis on program metrics. Identifies financial and operational trends and reacts to improve.

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· Program Management

• Continuously seek for technical solutions that enable the timely identification of key trends.

• Records chronologically the key items of each visit.

• Monitor the performance of each visit in order to develop and implement improvement projects that support the customer and the technical team.

4

Job Duties & Responsibilities

1. Contract Management

• Lead contractual negotiations for labor, materials, and other commercial terms.
• Act as the primary point of contact for contractual discussions with internal and external stakeholders.
• Ensure contractual proficiency within the team.
• Develop maintenance visit exhibits, validating commercial terms for labor and materials.
• Identify and implement commercial improvements through continuous customer and internal collaboration.
• Oversee invoicing processes to ensure:
• Accuracy and timeliness of labor billing.
• Efficient labor authorization processes through active monitoring and customer follow-ups.
• Implementation of technology-driven solutions for accurate and timely invoicing.

1. Customer Relationship Management

• Serve as the primary contact for non-technical matters.
• Act as the business leader for each visit, centralizing key performance parameters and negotiations.
• Lead performance review boards for each account.
• Host pre- and post-induction meetings, tracking action items to completion.
• Maintain historical visit records.
• Conduct data analysis on program metrics to identify financial and operational trends, implementing necessary improvements.

1. Program Management

• Identify and implement technical solutions for trend analysis.
• Maintain chronological records of key visit details.
• Monitor visit performance and develop improvement initiatives to support customers and technical teams.

Education

• Bachelors degree in Engineering or Business (MBA is a plus).

Languages

• Fluent in English (required); Spanish (preferred).

Experience

• Experience in the MRO industry, consulting, revenue management, project management, or business development.

Technical Skills

• Advanced proficiency in PowerPoint, Excel, and Access.
• Business Intelligence (BI) tools knowledge preferred.

Key Competencies

• Strong organizational skills with the ability to manage multiple priorities with attention to detail.
• Excellent interpersonal skills with the ability to build strong relationships with stakeholders.
• Exceptional written and verbal communication skills.
• Ability to operate effectively at an executive level.
• Strong analytical and problem-solving skills.
• High adaptability in a fast-paced, dynamic environment.
• Proven ability to meet performance goals and deadlines.