Customer Service Agent - Honolulu (Full-Time)

Job Description:

Start your aviation career with Hawaiian Airlines at the Honolulu airport!

As a Customer Service Agent with our Honolulu &39;ohana, you will:

* Earn $15.92 per hour with pay increases (in accordance with the collective bargaining agreement)
* Learn new skills when you attend our PAID training courses

At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our &39;ohana and be a part of an exciting team of professionals dedicated to serving our kama&39;āina and introducing our islands to the world!

Interview Schedule
Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:

* A 60 minute virtual panel interview
* A 30 minute in-person interview

Candidates successful in the interview process may be invited to paid classroom training in Honolulu. Training is 2 weeks, from Monday - Friday, 8 hours per day.

Position Overview
Our Customer Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.
Our best Customer Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Watch a brief two-minute video to learn more about the position. (https://www.youtube.com/watch?v6JnQFyi0hNs&featureyoutu.be)

Pay and Benefits
This position is covered by a collective bargaining agreement and the pay for this position is $15.92 per hour.
Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.

Work Schedules
Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.
Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.
Full-Time is 8 hours per shift. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.
The airport is busiest in the middle of the day (typically 9am - 4pm). Nearly all new hires are awarded shifts during this timeframe. If you have a full-time job during the day, please consider this before applying.
If You Do Not Reside on Oahu
If hired, based on operational need, you will be required to report to work early and/or work beyond your scheduled end time. Those who plan to fly to get to/from work would have difficulty reporting to work early, which is a restriction in availability. It would be difficult for us to consider you and encourage you to monitor our careers website for an opportunity based on your desired work location.
Requirements
Minimum Requirements

* Legally authorized to work in the United States
* Minimum 18 years old
* Possess at least a high school diploma or equivalent education
* Valid driver&39;s license issued in the United States (driver&39;s permits and provisional driver&39;s licenses not allowed)
* Ability to lift up to 70 lbs. when checking in guests&39; bags
* Ability to accept any work shift awarded
* Ability to complete pre-employment drug test and if hired, random drug testing
* Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
* No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt, long-sleeved shirt, or blouse), including but not limited to the neck area and above, any visible areas on hands, or any visible areas while in a crouching position. Covering tattoos with makeup or bandages is not acceptable.

Preferred Qualifications

* Airline experience
* Customer service experience in the hospitality industry

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
****Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.

About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi&39;s largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities, as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi&39;s best employer by Forbes in 2024 and has topped Travel + Leisure&39;s World&39;s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai&39;i&39;s hometown airline, Hawaiian encourages guests to Travel Pono (https://youtu.be/KPcoUjCmhFg) and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional information is available at HawaiianAirlines.com (http://www.hawaiianairlines.com/) . Follow Hawaiian&39;s Twitter updates ( HawaiianAir (http://www.twitter.com/HawaiianAir) ), become a fan on Facebook ( Hawaiian Airlines (http://www.facebook.com/hawaiianairlines) ), and follow us on Instagram ( hawaiianairlines (https://www.instagram.com/hawaiianairlines/?hlen) ). For career postings and updates, follow Hawaiian&39;s LinkedIn (https://www.linkedin.com/company/hawaiian-airlines?trkbiz-companies-cym) page.
For media inquiries, please visit Hawaiian Airlines&39; online newsroom (https://newsroom.hawaiianairlines.com/) .
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Ident #: 5321230302

Company Details

Hawaiian Airlines

3375 Koapaka St Ste G350
Honolulu, Hawaii 96819 USA
www.HawaiianAirlines.com/careers

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among...

Benefits:
Travel privileges: unlimited travel on Hawaiian Airlines is a benefit that you can immediately enjoy. You, your spouse, dependent children and parents are eligible for stand-by travel on any Hawaiian Airlines flight from your date of hire. If you aren’t married, you may designate a travel companion. With the exception of travel companions and parents, travel is typically free unless you travel to an international destination. Additionally, each employee is given 20 one-way friendship travel passes each year to give to friends and relatives (travel is based on space availability and fees do apply). Hotel and car rental discounts are also extended to airline employees. We also offer a comprehensive benefits package for employees and their eligible family: Medical plan benefits at excellent rates Dental coverage Flexible spending accounts for health care and dependent care 401(k) retirement plan with company matching contributions Life and accidental death and dismemberment insurance Long-term disability Employee assistance program

Supported Manufacturers:
Airbus, Boeing, ATR

Supported Models:
A330, A321neo, B717, ATR 42-500

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Job Info

Location

Fort Shafter, Hawaii, United States

Type

Permanent

Company Details

Hawaiian Airlines

3375 Koapaka St Ste G350
Honolulu, Hawaii 96819 USA
www.HawaiianAirlines.com/careers