Position Summary

Position Summary:

Responsible for enquiries handling, quotation, order confirm and processing, and coordinate related work for targeted customer service level with satisfied customer service.

Responsibilities

Job Responsibilities: 

• Handle customers’ quality claims, re-arrange replacement, follow-up goods return etc. for in warranty quality claims

• Coordinate problem solving (root cause failure analysis) and corrective action with China Sales Company, Divisions and all relevant departments. Coordinate the analysis of field return information for areas of quality improvement.

• Manage and monitoring RPPM COPQ quality metrics, data analysis

• Lead and involve China Sales Company quality improvement project

• Conduct customer visits for better mutual understanding and cooperation for key customers

• Prepare customer quality monthly report or other reports requested

• Coordinate and facilitate for product quality related issues

• Support China Sales Company strategic and annual objectives

   

Qualifications

Qualifications: 

• Bachelor’s degree or above, major in Engineering, business, administration etc., Mechanical background will be preferred.

• Minimum 3 years working experience in quality organization, with customer quality experience. 

• Able to facilitate, implement, investigate, plan, and conduct effective reviews for corrective action plans. Create Top 5 Quality reports and facilitate meetings for relevant departments.

• Knowledge of Statistical Process Control (SPC) concepts and their application; product knowledge is a plus.

• Strong communication and well-organized; Has growth mindset, detail-oriented, diligent, and responsible, with a strong sense of teamwork, urgency, and ownership. Self-starter able to work with minimal supervision.

• Proficient in English and computer literate.

• Knowledge of ISO 9001 Quality System requirements is a plus.