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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The V2500 Customer Technical Service department is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is to manage and resolve technical issues for V2500 hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc. 

What You Will Do

The successful candidate will coordinate closely with various P&W/IAE engineering groups, IAE Customer Programs & IAE field offices to support technical issues and monitor our fleet of more than 6000 engines. This position resides in the Oil Systems Team. 

Responsibilities will include:

• Working directly with airlines world-wide to help them resolve technical issues relative to respective hardware. 

• Working closely with field offices, engine shops, customer support, engineering, suppliers and publication to support investigations and/or questions from the field.

• Coordinating with IAE field offices & CIPTs to provide focused teardown requirements and request for hardware returns as required.

• Monitoring the fleet to identify potential emerging issues relating to engine hardware and escalate to management accordingly.

• Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.

• Provide closure reports to the customer, airframer and authorities in a timely manner where required.

• Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases.

• Provide technical material and/or on-site support for regional forums and conferences.

• Support on-time delivery of key metrics for E-Net cases, OCCs, event investigations.

Qualifications You Must Have

• A Bachelor’s degree in engineering

• 8+years of Engineering experience or 5+ years with an advanced degree. 

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• An advanced technical degree is a plus.

• A preferred candidate will have experience in one or more of the following areas: An understanding of V2500 hardware, processing of engineering changes, Service Bulletins, and One Time Concessions (OTCs)

• Understanding of Line Maintenance / engine overhaul practices

• Experience in writing procedures for the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, and Service Bulletins

• Supplier Management interaction

What We Offer

• Benefits

Learn More & Apply Now!

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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