At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The assistant general manager line stations will provide day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement. Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement. Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics. Partners with and drives supervisor and frontline team. Serves as station service champion. Directs the customer handling activities and all aspects of the planeside ramp service operation.

• Oversee Customer Service and Ramp activities at the station, including performance, safety, customer service, and employee engagement
• Support station and company objectives through effective process management and continuous improvement
• Develop and sustain administrative practices that track key metrics in service, safety, financials, and employee relations
• May also be assigned budget responsibility
• Support cost and revenue goals, including workforce management, enforcing baggage fees, and reducing ground aircraft fuel consumption
• Partner with supervisors and frontline teams to assess needs, recommend solutions, implement, coordinate, and evaluate operational and business processes
• Act as the station’s service advocate, overseeing customer handling activities and all planeside ramp operations
• Ensure the station meets its operational goals and performance metrics
• Foster positive employee and labor relations through ongoing engagement and effective communication

• Manage day-to-day safety and security programs, ensuring compliance with all standards and regulations, and striving for optimal safety performance

• High school diploma or equivalent
• Minimum 3 years leadership experience in an operational environment
• Passion for service; drives performance; team leadership; coaches/develops employees
• Strong communication and interpersonal skills
• Demonstrated ability to develop and motivate personnel
• Strong problem solving skills and drive for excellence
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
• Must live in the vicinity of the airport
• Travel required as needed
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Must be eligible to acquire and maintain credentials vital for the position
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Bachelors degree or related experience
• Customer Service and/or Ramp experience
• Hub experience
• Knowledge of Union Contract
• Project Management Experience