NOW HIRING! Brand Ambassador Lead

Brand Ambassadors are responsible for promoting Harbour Air and attracting new customers by engaging with the public in key city locations. This role is a seasonal working lead position that directly sells scenic tours while leading and managing a frontline sales team supporting scenic tour sales in downtown Vancouver.

The Brand Ambassador Lead is responsible for driving revenue, coaching performance, ensuring brand and safety standards are upheld, and acting as the primary on site leader for the Brand Ambassador team. This role is expected to spend a significant portion of time actively selling alongside the team.

WORK HOURS: Shifts will vary based on operational needs. Shifts will include weekends.

LOCATION: Key city locations around Vancouver

TERM: Part-Time Temporary (May 2026 – September 2026)

DEPARTMENT: Sales

COMPENSATION AND BENEFITS: Competitive wages, flight perks, and discounts at local restaurants and partner organizations, staff events and much more!

Key Responsibilities & Expectations

Sales & Customer Engagement

· Lead and motivate a frontline sales team to drive scenic tour sales in high-traffic downtown locations

· Actively engage with the public to generate interest, educate guests, and convert inquiries into bookings

· Support the team with sales coaching, real-time feedback, and on-the-spot problem solving

· Monitor daily sales performance and adjust tactics to maximize conversion and revenue

· Build strong rapport with Harbour Air team (customer services agents, spaneting team, accounting, sales team)

· Set clear daily sales targets and expectations for the team

Brand Representation

· Serve as a visible, knowledgeable brand ambassador representing Harbour Air’s values, service standards, and safety culture

· Ensure consistent, professional brand messaging across all customer interactions

· Lead by example in presentation, tone, and guest experience expectations

· Train team members on brand storytelling, key selling points, and local destination knowledge

· Uphold Harbour Air’s reputation through positive, memorable guest interactions

· Ensure all public facing selling activity aligns with Harbour Air brand guidelines and approved messaging

Reporting & Communication

· Track and report daily and weekly sales results, team performance, and customer feedback

· Communicate insights, trends, and on-the-ground observations to management

· Maintain clear communication with internal teams (Sales, Operations, Terminal staff)

· Support scheduling, staffing updates, and issue escalation as needed

· Contribute feedback to improve sales processes, tools, and guest experience

Safety

· Promote and model a strong safety-first mindset in all public-facing and terminal activities

· Ensure team compliance with Harbour Air safety procedures and operational guidelines

· Identify and address potential safety risks in public engagement areas

· Respond appropriately to incidents or concerns and escalate when required

· Reinforce safe guest flow, queue management, and terminal conduct

Terminal Administration

· Oversee day-to-day operational readiness of sales areas and terminals

· Support POS usage, ticketing accuracy, and inventory control

· Ensure sales tools and materials are well-maintained, stocked, and guest-ready

· Assist with onboarding, training, and scheduling of seasonal team members

· Act as the primary point of contact for terminal-related brand ambassador sales

· Ensure all selling activity complies with municipal bylaws, location permissions, and Harbour Air guidelines

Qualifications & Assets

· 2–3 years of frontline sales experience, ideally consumer facing, experiential, tourism, or street sales. Previous experience leading or supervising a small team preferred

· Proven track record of securing new business and consistently meeting or exceeding sales targets.

· Tourism experience preferred but not required.

· Strong ability to build rapport, communicate clearly, and manage a team

· Highly organized

· Collaborative mindset with the ability to work effectively across teams.

· Self-motivated, energetic, and comfortable working in a fast-paced environment.

· Role requires standing and walking for extended periods

· Work is primarily outdoors in variable weather conditions

· Availability required on weekends, holidays, and peak tourist periods

· Role is based in high traffic public locations in downtown Vancouver

ABOUT HARBOUR AIR

Harbour Air is North Americas largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia’s coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world’s first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the worlds first fully electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit www.harbourair.com

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodation in relation to the job selection process is available upon request. If you require any accommodation, please email us and we’ll work with you to meet your accessibility needs.