Role Introduction
Reports to: Business Project Manager
The Integrated Operations Centre (IOC) works round the clock to support our flight crew and ground employees in unexpected situations. We are the first point of contact in an emergency, and we help Flight Operations exercise operational control. The mission of IOC is to balance priorities of all the frontline operational sections, maintain schedule regularity and act in a safe, legal and cost-effective manner to recover the schedule after disruption.
As the Business Readiness Manager, you will provide strategic advice and direction for managing changes arising from Crew Control System (CCS) Programme in the organization, identifies potential risks, creates plans to mitigate risks and executes the change plan. You will also assist in identifying necessary changes to organizational structure, business process or to skillsets required as a result of implementing new systems and ways of working and advises on how to communicate these changes and what training measures are necessary for the success of CCS Programme and the Company. The Business Readiness Manager is responsible for developing a change plan that ensures education of, and buy-in from, the various crew groups and stakeholders who will benefit from the CCS Programme.
Key Responsibilities
- Prepare and work with Business Stakeholders to review current business process
and re-engineer into new business process with Crew Tracking System revamp; to get ready for changes from Crew Tracking System Programme through communications and trainings. - Identify Change risks and opportunities in CCS Programme, and provide a central approach covering organisational alignment, communication, stakeholder management and cultural / behavioural change.
- Develop the CCS Programme change strategy and detailed methodology for the execution of the strategy, providing key supporting areas with local change issues coordination and implementation planning.
- Work with the FOP (Flight Operations Department)/ISD (Inflight Services Department) Communication team to develop and implement communication plans to all levels of Stakeholders impacted by CCS Programme.
- Work with the Analyst to ensure that change items are embedded in the training activities, and that the Training Needs Analysis covers all identified stakeholders including outport stations. Work closely with Product Manager and drive the to be end to end Business Process.
- Run best-practice Change Impact Assessments, identifying areas for change and develop change plans per Business Unit in order to implement the Change in accordance with the overall project timelines.
- Coach the Company’s management where processes and systems are changed. Lead CM teams, external consultants and people from different departments and areas of the Company
- Escalate key changes to the CCS Programme Steering groups so as to ensure the
smooth implementation of the key organisational changes. - Develop role based materials to focus on key roles impacted, and specific features of those roles that are critical to the change effected by CCS Programme. Support the Change Management Process by creating system and business process acceptance and stakeholders’ engagement at all levels with specific measures.
- Drive/align the change across the Inflight Services Department, Flight Operations Department and its Crew Scheduling and Operations team with the implementation of the new CCS system.
Requirements
- A sound knowledge of Change Management methodologies (e.g. Prosci’s ADKAR) and a good understanding of the current paradigms in the Change Management arena
- Significant understanding of the core change management techniques including change impact assessments, change/business readiness assessments and planning, stakeholder analysis and management, training design, development, deployment, evaluation and communications;
- Good understanding of lean principles and practices
- The ability to build strong working relationships with all levels of stakeholders, with a strong ability to influence senior management to effect key decision-making;
- Strong leadership coaching and engagement skills;
- Fluent in English with excellent written and verbal communication skills
- Significant experience in driving structured and controlled changes in global and
diverse organisations - Significant experience of managing teams of change professionals in the execution
of complex transformation programmes - Experience in workshop facilitation, presentation and stakeholder management.
- Previous airline experience would be an added advantage
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
