Key Responsibilities:

• Assigns employees to work specific jobs at front counter or airline account.
• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.
• Trains employees on specifics or assigns employees to work with an experienced representative.
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.
• Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service.
• Adheres to Menzies uniform guidelines and code of conduct.
• Inventory of freight to insure proper accounting of cargo.

• Must follow all Security procedures as required.

• Other duties as assigned.

Qualifications:

• Must be 18 years of age or older
• Possess and maintain valid US drivers license
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 35lbs repetitively
• Must be able to obtain and maintain all required Airports and Custom badges/seals
• Must be available and flexible to work variable shifts including weekends and holidays
• One-year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Certification in dangerous good awareness/acceptance
• Previous customer service experience in a lead role preferred
• Proficient in Microsoft products