Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Product Manager will be an individual contributor, responsible for road mapping and overseeing the development, launch, and maintenance of core digital products. You will collaborate closely with cross-functional teams, including development, design, spaneting, loyalty, business development and other business groups, to drive product strategy, define product roadmaps, and ensure successful execution of the product vision.
Responsibilities:Product Strategy and Roadmap:
Develop and articulate a compelling product vision and strategy that aligns with Air Canada’s Aeroplan’s business objectives.Define key performance indicators (KPIs) to measure product performance, track adoption, engagement, and revenue etc.Create and communicate product roadmaps and define and prioritize product features and enhancements based on customer needs, spanet analysis, and business goals.
Product Development and Execution:Champion the customers voice and ensure a customer-centric approach in all product decisions and initiatives.Drive the end-to-end product development process, including discovery, problem and solution definition, design, development, testing, and launch.Collaborate with engineering and design teams to ensure products are developed to meet customer needs and adhere to quality standards.Monitor and analyze product performance, user feedback, and spanet trends to iterate on existing products and identify opportunities for new product development.
Team Leadership and Collaboration:Lead a team of product owners, providing guidance, mentorship, and support to ensure individual and team success.Foster a collaborative and high-performance culture within the product team, promoting cross-functional collaboration and knowledge sharing.Set clear goals and expectations, identify opportunities for growth and work with product owners to help them develop and grow in their careers.Work closely with development, design, spaneting, loyalty, business development and other business teams to align priorities, resolve conflicts, and ensure successful product launches.
Stakeholder Management:Build strong relationships with key stakeholders, including executives, customers, and partners, to gather feedback, align expectations, and drive product adoption.Communicate product updates, milestones, and launches to internal teams, external partners, and customers. Collaborate with spaneting teams to develop effective product positioning, messaging, and go-to-spanet strategies.
Market and Competitive Analysis:Stay connected to industry trends, competitive landscape, and emerging technologies to drive innovation and maintain a leading position in the loyalty and airline industry.Conduct spanet research and customer interviews to gain insights and validate product ideas. Use data-driven approaches to analyze product performance, customer behavior, and spanet dynamics to make informed product decisions.
QualificationsBachelor’s degree with 5+ years of product management experience focused on digital products or a combination of relevant education and real-world experience.Proven experience as a product manager, with a track record of successfully launching and managing products throughout their lifecycle.Strong understanding and experience using modern product management and agile delivery principles, methodologies, and best practices.Strong leadership skills and experience in managing and developing high-performing teams.Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.Experience with loyalty programs, e-commerce, or digital products is a plus.
Conditions of Employment:Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.