Company Description
Let your passion fly!
Cathay Pacific is one of the world’s leading airline flying to destinations in Asia, Europe, North America and the Middle East via our home spanet, Hong Kong. We are known for our award-winning service, modern fleet, comfortable cabins and our great Business Class Lounges. We are on a mission to inspire travelers and be their gateway to experiencing the world.
Join us and discover just how far you can go!
Role Introduction
We have a Senior Airport Lead opportunity in our Auckland Airport. This role leads the flight turnaround and supervises a Ground Handling Agent (GHA) team during an operational shift to ensure our airport operations run smoothly and efficiently, whilst conforming to safety and security standards.
Key Responsibilities
- Manage and oversee both Cathay and Ground Handling Agent (GHA) teams supporting flight operations, ensuring effective briefings and building a motivated, positive team
- Ensure Cathay and GHA teams are equipped with the product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
- Promoting and developing a culture of zero tolerance on safety and security incidents
- Continuously drive improvement in operational performance, effectiveness and productivity
- Proactively prevent and manage flight disruptions and irregularities
- Support and carry out station administration duties as required
Requirements
- At least 3 years customer service experience, preferably in airlines or airport services
- Demonstrable ability to work independently with good decision making skills
- Self-motivated, builds constructive and effective working relationships
- Strong customer service mentality with superior interpersonal and communication skills
- Proven experience in motivating, coaching and developing team members
- Capability to plan and prioritise a high volume of workload
- Self-motivated, reliable and committed leader who enjoys teamwork
- Excellent MS Office application skills and the ability to multitask
Benefits
- Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines
- Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire
- Enjoy Health benefits with 50 company subsidised private health insurance premiums
- Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family
Personal & Application Information
Join us as we continue our journey to rebuild, transform and shape Cathay Pacific vision to become one of the world’s greatest service brands. Please apply with a cover letter outlining your experience and demonstrate why you are interested in this role.
You must have New Zealand work rights and be in New Zealand to apply. We will not be sponsoring any work visas.
Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
