Air Dispatch CLC was founded in 2007 and is the world’s leading provider of centralised load control services. The company produces over 1.000,000 load-sheets a year- delivered across six continents. Its client portfolio includes Cathay Pacific, Finnair, SAS, WW, Qantas and Qatar Airways amongst others.

As a Station Manager, you will be responsible for overseeing and managing all operational functions at the Centralized Load Control (CLC) station. A key part of the role is leading and supporting Line Managers to ensure consistent and effective team performance. You will provide strategic direction, monitor the execution of daily activities, and drive accountability to ensure service delivery meets safety, quality, and cost-efficiency standards. The role also requires ensuring full compliance with aviation regulations while fostering a culture of continuous improvement, operational excellence, and high performance.

In this role, you will

• Lead and manage all day-to-day operational functions of the CLC Station in coordination with Account Managers.
• Plan and manage operations in line with SOPs, safety regulations, and supervisory guidance, adjusting to changing demands.
• Develop, implement, and maintain local station policies and procedures.
• Address and resolve operational issues, escalating complex matters when required.
• Strategically allocate resources to optimize shift scheduling, overtime control, and performance.
• Contribute to forecasting and budgeting; manage budget, monitor expenses, and implement cost-saving initiatives while maintaining service quality.
• Drive continuous improvement to enhance efficiency, safety, security, and environmental performance.
• Ensure compliance with Quality Management Systems, safety/security policies, customer requirements, and regulations.
• Act as primary contact for audits and ensure governance and controls are in place.
• Implement and maintain Emergency Response and Contingency Plans; conduct regular risk and safety assessments.
• Lead with commitment to operational safety and employee wellbeing, ensuring a safe and supportive work environment.
• Set clear objectives, drive accountability, and monitor team performance.
• Recognize and reward contributions, fostering a high-performance culture.
• Provide coaching, feedback, and mentoring; identify and support staff development and career progression.
• Build and strengthen relationships with internal stakeholders, external partners, clients, and vendors.
• Act as a role model, embodying company vision, mission, values, and behaviors.

To be considered for the role, you must meet the below requirements

• Bachelors degree and 3 years of experience in a managerial experience (preferred in the aviation industry)
• Advanced Excel and Power BI skills
• Strong data analysis experience (KPI, SLA, OTP)
• Fluent in English and local language, verbal and written
• Good understanding of aviation safety and security requirements in ground handling
• Willing to travel regularly, domestically and internationally

You’ll have an edge if you have

• Excellent written and verbal communication; ability to influence internal and external stakeholders
• Strong relationship-building with customers and key industry stakeholders
• Skilled in managing diversity in client and workforce relationships
• Proven ability to lead, coach, and apply problem-solving techniques
• Strong planning, analytical, and time management skills
• High sense of ownership with a drive for process improvement

Join our growing team and enjoy a competitive remuneration package. Find out more about working with us in our website www.emirates.com/careers